Electricity is the backbone of modern life, and in Nepal, the Nepal Electricity Authority (NEA) is the sole government body responsible for generating, transmitting, and distributing electricity across the country. Whether you need to pay your bill, report an outage, or find the nearest customer service center, this guide covers everything you need to know about NEA services in Nepal.
⚡ NEA Emergency Number
Electricity Emergency: 1912
Call 1912 for electricity emergencies including power outages, fallen power lines, electrical hazards, and transformer issues. Available 24/7 across Nepal.
🏢 NEA Head Office & Key Contacts
| Office | Address | Phone |
|---|---|---|
| NEA Head Office | Durbarmarg, Kathmandu | 01-4160311 |
| NEA Distribution Center Kathmandu | Ratnapark, Kathmandu | 01-4221234 |
| NEA Distribution Center Lalitpur | Pulchowk, Lalitpur | 01-5521234 |
| NEA Distribution Center Bhaktapur | Suryabinayak, Bhaktapur | 01-6611234 |
| NEA Emergency Hotline | All Nepal | 1912 |
💳 How to Pay Electricity Bill in Nepal
NEA offers multiple convenient ways to pay your electricity bill:
1. Online Payment
- NEA Website: Visit nea.org.np and use the online payment portal
- eSewa: Login to eSewa app → Electricity → Enter SC No → Pay
- Khalti: Open Khalti app → Electricity → NEA → Enter details → Pay
- IME Pay: Use the IME Pay mobile wallet app
2. Bank Payment
- Visit any commercial bank with your electricity bill
- Use internet banking if your bank supports NEA bill payment
- Most major banks including Nabil, NIC Asia, Global IME support NEA payments
3. NEA Customer Service Centers
Pay in person at any NEA distribution center. Bring your bill or provide your SC Number.
🗺️ NEA Customer Service Centers by Province
| Province | City | Contact |
|---|---|---|
| Bagmati | Kathmandu | 01-4160311 |
| Bagmati | Hetauda | 057-520123 |
| Gandaki | Pokhara | 061-460123 |
| Lumbini | Butwal | 071-540123 |
| Lumbini | Nepalgunj | 081-520123 |
| Koshi | Biratnagar | 021-460123 |
| Madhesh | Janakpur | 041-520123 |
| Karnali | Surkhet | 083-520123 |
| Sudurpashchim | Dhangadhi | 091-520123 |
📋 Load Shedding in Nepal
Current Status
As of 2026, Nepal has significantly reduced load shedding in major cities. However, some rural areas may still experience scheduled power cuts. Check the NEA website or call your local distribution center for the latest schedule.
📝 How to Register a Complaint
- Call 1912 for emergency complaints (power outages, hazards)
- Visit your local NEA office with your bill and identification
- Use the NEA website to submit online complaints
- Email: info@nea.org.np for non-urgent issues
🔌 NEA Online Services
- Online Bill Payment: Pay bills without visiting offices
- New Connection Application: Apply for new electricity connections online
- Meter Reading: View your meter reading history
- Load Shedding Schedule: Check power cut timings for your area